Please read our Maintenance Information below before submitting a maintenance request. Many items you are able to fix yourself or are a result of common wear and tear. Other issues may require service and/or may be billable to you.
Please note that making a maintenance request is permission for management and/or maintenance to enter the apartment.
POWER OUTAGE - Call Xcel Energy at 1-800-895-4999 or check Xcel's power outage map to determine if it a a result of an Xcel outage. You can check the outage map here: http://www.xcelenergy.com/Outages
FUSE & CIRCUIT BREAKER - If you find that your outlets and lights are not working, and it is not a result of an Xcel Energy power outage, first check your fuse box. Most are located in the apartment or in the basement. If you find that a fuse is blown, simply take it to the hardware store and buy a replacement.
PILOT LIGHT - If you smell gas in the kitchen,most likely your pilot light on your gas stove has blown out. If you have an electric start (when you turn the knobs you hear a clicking sound as it lights), call the office. If not, lift the cover of the cook top and you will find a spot where the pilot light should be on both the right and left side. Generally one side has blown out. Take anything from a match to a rolled up paper towel to transfer the flame from the lit side to the unlit side. Please view below video with instructions on how to light a pilot light.
WATER LEAK - First thing to do is to turn off the water. You will find a valve under each sink or next to the toilet to turn off the water. Turn the valve to the right and then place something under it to catch any drips and call the office at 612-871-1986
TOILET CLOGGED - You must own a plunger... so use it! If that does not do the trick, email the office at firstname.lastname@example.org
and we will send out a plumber. If it is overflowing, be sure to turn off the water. If it is a foreign item that does not belong in the toilet and we send a plumber, you will be charged a minimum of $75.00
CLOGGED DRAIN - Try Drano or a Zip-It and see if that solves the problem. If not, please email the office at email@example.com and we will send out a plumber. If it is overflowing be sure to turn off the water. If it is a foreign item that does not belong in the drain and we send a plumber you will be charged a minimum of $75.00.
GARBAGE DISPOSAL JAMMED - First, push the reset button under the sink on the disposal. Second, take a wooden spoon or broom handle and put it in the disposal and attempt to turn the blades. Third, email us. Once again if it is a foreign object, you will be charged a minimum of $50.00.
AIR CONDITIONER - If you are not getting cold air be sure to clean the filter. If it stops working, check the fuse box. If that does not work, email us. If we have to change a fuse, it is a billable call of $75.00.
RECYCLE - All paper, plastic, glass and metal can go into one recycle bin, you do not need to sort.